What is iSwitch Health?
iSwitch Health was created more than 10 years ago with a dedication to help people achieve better health through the widest range of high-quality and affordable supplements available. We focus on improving your health with breakthroughs in nutrition and wellness — not just selling products.

Are your products authentic?
Yes. Every product we sell is 100% authentic, sourced directly from official distributors and trusted brands. We do not sell replicas, counterfeit, or expired items.

What kinds of products do you offer?
We carry supplements across several categories, including Beauty & Skin Care, Bone & Joint Support, Diet & Weight Management, Heart Health, Immune Support, Sleep & Mood Support, and Sports Nutrition.

How do I place an order?
Simply browse our Shop by categories or New Arrivals, add your items to cart, and check out through our secure ordering system. You'll receive a confirmation once your order is placed.

What payment methods do you accept?
We accept GCash, bank transfer, and debit card payments for your convenience and security.

How long does delivery take?
Orders are processed within 1–2 business days. Delivery time will depend on your location.

Do you deliver nationwide?
Yes, we deliver nationwide across the Philippines.

What is your return and refund policy?

At iSwitch Health, we want you to be fully satisfied with your purchase. If something isn't right, here's how we handle returns and refunds.

Eligibility for Returns
Due to the nature of health and wellness products, we can only accept returns for items that are:

• Unopened, unused, and in their original packaging
• Returned within 7 days of receiving your order
• Accompanied by proof of purchase (order number or receipt)

For health and safety reasons, we are unable to accept returns on opened or used supplements, unless the product is defective or was sent in error.

Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a replacement or refund at no additional cost to you.

How to Request a Return

1. Email us at [your support email] or message us through our Contact Us page with your order number and reason for return.
2. Our team will review your request and provide instructions if your return is approved.
3. Pack the item securely and send it to the address we provide.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method (GCash, bank transfer, or debit card) within [X] business days.

Return Shipping
Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items, where iSwitch Health will cover the cost.

Non-Returnable Items

• Opened or used supplements
• Items marked as final sale or clearance
• Gift cards

Questions?
If you have any questions about your return or refund, reach out to us through our Contact Us page — we're happy to help.

How can I contact customer support?
You can reach us through our Contact Us page, or email us directly — we're happy to help with any questions about your order or our products.